Refund policy

We want you to be happy with your order. If something isn't right, contact us at GetNvora@gmail.com and we'll make it right.

Damaged, defective or wrong items

If your item arrives damaged, stops working because of a defect, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the item. We'll send a free replacement or give you a full refund, including shipping. In most cases you won't need to send the item back.

Changed your mind?

You can return unused items in their original packaging within 30 days of delivery. Please email us first so we can send you the return address and instructions. Items sent back without contacting us first can't be accepted. Return shipping costs are paid by the customer, and original shipping fees are not refundable.

Items we can't accept for return

For hygiene reasons, earplugs and nasal strips can't be returned once the package has been opened, unless they are damaged or defective.

Refunds

Once your return is received and inspected, or your claim for a damaged or defective item is approved, we'll email you to confirm. Refunds go back to your original payment method within 5 to 10 business days. Your bank or card issuer may need a few extra days to show it.

Canceling an order

You can cancel your order for a full refund as long as it hasn't shipped yet. Email us as soon as possible with your order number.

Order not arrived?

If your order hasn't arrived within 30 days of purchase, contact us and we'll track it down. If it's lost in transit, we'll send a replacement or give you a full refund.

Contact

Email: GetNvora@gmail.com